Billing

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Payments

All payments are processed via Stripe, which is a PCI-DSS and SCA compliant payment processor.

Subscription

You can switch your plan from subscription settings. Note that you won't be able to downgrade your plan if the number of websites you monitor exceeds the number of allowed websites in the new plan.

To cancel your subscription, delete your account from account settings. That will also delete all your data. If you had an active subscription at the time of account deletion, you won't be charged going forward.

Invoices

You can view and download all your past invoices and receipts from the invoices page.

You can add your business or personal name to all future invoices and receipts from account settings.

If you'd like to see anything extra on your invoices and receipts or get them translated and localized to your language, please get in touch. As of today, the following languages and locales are supported (besides the English, which is the default language):

  • Arabic
  • Danish
  • Dutch
  • Finnish
  • French
  • German
  • Hebrew
  • Italian
  • Japanese
  • Norwegian
  • Spanish
  • Swedish

Tax details

If you want to see your tax information on your future invoices and receipts, you can enter them in the tax info page. As of today, you can only enter the following tax IDs:

  • European VAT number
  • Norwegian VAT number
  • Australian Business Number (ABN)
  • Indian GST number
  • New Zealand GST number

Note that all EU VAT numbers and Australian Business Numbers will be verified against the European Commission’s VAT Information Exchange System (VIES) and the Australian Business Register (ABR), respectively.

All prices are VAT exclusive.