Status updates

Status Updates will allow your team to update your customers in real-time about changes in infrastructure state. Updates are published chronologically right on your status page. This gives your customers granular insight into any issues that may arise during down time. Communication is the key to great customer service!

To get started with your first Status Update you will need to be upgrade to one of our paid plans - Startup $29 /month or Enterprise $69 /month (Discounts available when you switch to an annual plan!).

Once logged into your account, navigate over to Status Pages. If you are on the paid plan, click the link to Status updates and follow along to post your first update:

Setting up first status update

If you would like to enable status updates to go out automatically based on Hexadecimal detected outages, you can enable this feature from Status page > settings > General. This is turned off by default.

Setting up first status update

Your customers can subscribe to updates to make sure they are kept up to date.

Subscribe to status updates

Once they have added themselves to your subscription list you will see them under the Status page > settings > Subscribers. From here you can remove any subscribers.

Subscribe to status updates

Pricing plans are limited to the number of subscribers. You will be soft capped and requested to upgrade in the event your account goes over the presecribed limit.